Kanelle

A touch of Caribbean & French Patisserie in Melbourne.
Best Caribbean and French bakery.
We aim to deliver fresh and traditional cakes and makes you discover the beauty of the French Caribbean and France.

0422 071 673 - 0402 031 362 kanellepatisserie@gmail.com Location Forest Hill 3131

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FREE DELIVERY FOR ANY ORDER OVER $150

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FAQ

Home  /  FAQ

Do you have a shop front?

No. We are only an online shop.

Place an order?

  1. Choose the product of your choice and add any required customizations (cake size or custom writing).
  2. Add it to the card and specify delivery method (pickup or hand delivered).
  3. Pay using one of the payment methods.

When should i order my cake?

We advise our customers to place their orders at least TWO business days in advance, as cakes cannot be done in less than two business days.

All orders placed by 1.00 pm will be processed and ready in THREE business days.

Call us if you have any special requirements, as we will be happy to help

Do you do any particular dietary requirement?

Yes, we do vegan cakes and gluten free cakes.

Our cakes are NOT MADE IN A GLUTEN FREE ENVIRONMENT.

If you desire something special just e-mail us at Kanellepatisserie@gmail.com

 

Disclosure: As we bake different types of cakes, our gluten free cake may contain traces of flour or wheat. We are taking extra care to make sure our products are safe but we can’t guarantee.

Kanelle does special order or design?

Yes, we do writings on cakes, but unfortunately, at the moment we are not doing any custom cakes but we can definitely create something special to tailor your need.

Just contact us at kanellepatisserie@gmail.com.

I would like to offer the cake to someone?

Yes, we are able to deliver on your behalf. Make sure to choose to enter the correct delivery address as you follow the order procedure.

What are you opening days/Hours?

We are open Monday to Saturday – 9am to 5pm.

My cake will be deliver to my house? Or i miss the delivery

Yes, your cake will be delivered to your house between 9.00am to 5.00pm.

We cannot provide an exact delivery time, so please ensure that someone is there to receive the delivery. Unfortunately, if no one is home, we are unable to refund and our policy is to bring the cake back with us due to health and safety concerns.

You will be contacted to arrange another delivery at an additional cost or you can pick up the cake from us.

Where do you delivery?

To be sure of your eligibility check the area checker please.

Free delivery for order over $150 within 15 km from Forest hill.

$14,99 within 15 km from Forest hill.

$24.99 within 25 km from Forest hill.

Can i come pick up my cake?

Yes, you are welcome to do so.

We will ask your availability to arrange a time for you to pick up your order.

How should i keep my cakes?

Our products should be kept in the fridge.

Could my cake can be keep in the freezer?

We don’t recommend to freeze any of our items.

Are you open on public holiday?

Unfortunately we are not.

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